System Status
System Status — ORA by Aurem
Last updated: February 12, 2026
This page reflects the current operational status of core ORA services. For real-time uptime and incident history, we are integrating a dedicated status platform (target: Q2 2026). Until then, this page and our email notifications are the source of truth.
If you believe a service is degraded and it's not reflected here, please email support@auremcto.com — we prefer to know from you than to hear about it later.
1. Current Status
| Component | Status | Notes |
|---|---|---|
| Web app (auremcto.com) | 🟢 Operational | React SPA on Vercel edge |
API backend (api.auremcto.com) |
🟢 Operational | FastAPI + Kubernetes (Emergent) |
| Database (MongoDB Atlas) | 🟢 Operational | US multi-region cluster |
| GitHub OAuth | 🟢 Operational | Depends on GitHub upstream |
| Fix pipeline (SSE) | 🟢 Operational | Multi-agent Parliament router |
| LLM Council A (Claude Sonnet 4.6) | 🟢 Operational | Anthropic direct + OpenRouter |
| LLM Council B (DeepSeek) | 🟢 Operational | Direct API |
| Fallback model (GLM-5.2) | 🟡 Fallback | LongCat 2.0 upstream unavailable; auto-degrade active |
| Payments (Stripe) | 🟢 Operational | Live mode |
| Email delivery | 🟢 Operational | Google Workspace |
Legend: 🟢 Operational · 🟡 Degraded · 🔴 Outage · ⚫ Under maintenance
2. Recent Incidents
No incidents reported in the last 30 days.
Historical incidents will appear here with:
- Start / end timestamps
- Affected components
- Root cause (post-mortem)
- Customer impact
- Remediation
3. Planned Maintenance
No maintenance windows scheduled.
We give at least 48 hours' notice for planned maintenance affecting availability, and prefer weekend low-traffic windows.
4. SLA & Availability Targets
For paid plans:
| Plan | Monthly Uptime Target |
|---|---|
| Free | Best effort |
| Solo | 99.5% |
| Team | 99.9% |
| Enterprise | 99.95% (custom SLA available) |
Uptime excludes:
- Planned maintenance (announced ≥ 48h in advance)
- Customer-caused outages (rate-limit exhaustion, invalid PATs)
- Upstream LLM provider outages (we route around them; residual downtime is force-majeure)
- GitHub / DNS / regional cloud-provider outages beyond our control
Missed-SLA credits are documented in our Refund Policy §4.4 and per-plan Order Form.
5. Subscribe to Updates
- Email notifications: raise a support ticket at support@auremcto.com with subject "status subscribe" to receive incident notices.
- RSS / dedicated status page: planned Q2 2026 (StatusPage.io or equivalent).
6. Contact
Polaris Built Inc Incorporated in Canada Support: support@auremcto.com Security incidents: security@auremcto.com