⚠️ DRAFT — Pending Legal Review

This document is a starting-point draft and has NOT been reviewed by a lawyer. It is published here so users can see the intent, but it is not yet the final policy. Placeholders shown in [BRACKETS] will be filled in and legal review will be completed before this policy becomes binding.

Questions or feedback? Email auremcto.com/support.

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Refund & Billing Policy

Last updated: [DATE — pending finalization]

1.1 Plans covered

This policy applies to all paid subscription plans on AUREM's Personal Track (vibe-coding, idea-to-app product), billed via Stripe. It does not apply to Developer Track usage billed separately, if applicable — [confirm whether Developer Track has separate billing terms].

1.2 Billing cycle

• Subscriptions are billed [monthly/annually] in advance, starting on the date of purchase.
• Your subscription auto-renews unless cancelled before the next billing date.
• Prices are shown in [CURRENCY] and exclude applicable taxes, which are added at checkout where required.

1.3 Free tier

• The free tier includes [feature list, e.g. shared database, unlimited draft/preview, N app deployments].
• Free tier usage is subject to the quotas and rate limits described in our documentation, which may change with notice.

1.4 Refunds — general policy

• Within [7/14] days of first payment, if you have not used [define: e.g. "materialized more than 1 project" or "consumed more than X in generation credits"], you may request a full refund.
• After [7/14] days, or after exceeding the usage threshold above, payments are non-refundable, except as required by applicable law or as described below.
• Refunds, where granted, are issued to the original payment method within [5-10] business days.

1.5 Situations where a refund WILL be considered

• A billing error caused by AUREM (e.g. duplicate charge, incorrect plan charged).
• Extended platform outage on our side that materially prevented you from using the service for [X consecutive hours/days] during your billing period.
• You were charged after a cancellation request was submitted correctly and confirmed by our system before the renewal date.

1.6 Situations where a refund will NOT be considered

• Dissatisfaction with AI-generated code quality or output (the nature of AI generation means output quality varies; we do not guarantee fitness for any particular purpose).
• Change of mind after using paid features (e.g. after a dedicated Supabase database has been provisioned and used).
• Suspension or termination of your account for a violation of the Acceptable Use Policy — no refund is owed in these cases.
• Third-party service costs already incurred on your behalf (e.g. compute already provisioned for a dedicated database).

1.7 Downgrades (Paid → Free)

• When you downgrade or your subscription lapses, your dedicated database (if provisioned) follows our data-retention policy: data is migrated back to the shared free-tier database within 7 days of downgrade, after which the dedicated project is deleted.
• You may request a full data export before the grace period ends by [describe process/contact].
• We are not responsible for data loss if no action is taken within the grace period stated at the time of downgrade.

1.8 Cancellation

You may cancel auto-renewal at any time from Account Settings → Billing. Cancellation takes effect at the end of the current paid period — you retain access until then, with no partial-period refund for the unused portion, except where Section 1.5 applies.

1.9 Chargebacks

If you initiate a chargeback with your bank/card issuer instead of contacting us first, we reserve the right to immediately suspend your account and any deployed applications while the dispute is investigated.

1.10 Contact for billing issues

Email auremcto.com/support — please include your account email and, if applicable, the transaction ID from your payment receipt.

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This is a public draft posted for transparency. See the note at the top of the page regarding legal review status.